For the re-order no. But for the pre-order cancellations will only be allowed by informing 8 weeks prior the order delivery.

3-7 working days to deliver the order. It may take a couple more days in remote areas.

No, returns are not accepted unless they're previously authorized by PAEZ.

Defective products are PÁEZ's responsibility to repair, exchange or, if understood, a credit note with the same value. Any complaint has to be made in 7 days of receiving the product.

In doubt, we recommend trying your Paez at home first (please don't take off the tag and keep the soles of the shoes as clean as you received them!). They loosen up and mould to your feet in just 20 minutes. Just like any other fabric, they'll adjust if needed (but if there's no pressure, they won't widen). If you're worried about a tight fit, go ahead and size up for a roomier feel. The chances of them widening too much are super slim. And hey, if they're not slipping off your feet while you walk, that's a popular choice among some of our customers.

If you feel any immediate discomfort or tightness around the area of your toes, try sizing up for a comfier fit. No sweat! But please don't force the fabric (we don't want those holes in the fabric, do we?)